Contact Us

Schawbel Technologies LLC
ThermaCELL Heated Products
2400 District Ave
Suite 150
Burlington, MA 01803




For ThermaCELL Heated Products customer service:  [email protected]
For Thermacell Mosquito Repellent customer service:  [email protected]

Returns/Exchanges cannot be accepted at the above address. 
Please call or email Customer Service to process a return or exchange. 

ThermaCELL Media Contacts

Outdoor and Backyard
Pauline O’Keeffe
Phone: 781-430-5264 (Media inquiries only)
Please call 866-651-7579 for Customer Service

John Ray
Chevalier Advertising
Phone: 503-639-9190 (Media inquiries only)

[email protected]

ThermaCELL Heated Products Media Policy

Thank you for your interest in ThermaCELL’s newest products, Heated Insoles and Heat Packs. Due to the overwhelming amount of field-test product requests, ThermaCELL requests the following information to determine eligibility:

  • Name
  • Publication
  • Publication Information (circulation, unique visitors, etc.)
  • Is this an editor assigned piece?
  • Shipping Information
  • Contact Information

Many thanks for your interest in ThermaCELL Heated Products. Please email the appropriate media contact (listed above) with the information requested and a media representative will be in contact with you shortly thereafter.

Please do not email [email protected] customer service inquiries.  Doing so will significantly delay the response time.